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What small action can reinforce that you are listening to the customer?

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What small action can reinforce that you are listening to the customer?

What small action can reinforce that you are listening to the customer?
A.   Use of “Ma’am” and” Sir”
B.   Use of the patient’s name
C.   Use of “Please” and “Thank you”
D.   Stopping the caller when you need to answer another call

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Medical Office Management

Medical Office Management

Edition: 1^st

Author: Malone

Read 47 times

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