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jaycezhao jaycezhao
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6 years ago
What is the implied service rate per service-counter employee at an airport automobile rental counter if the customer demand is 36 customers per hour, two service-counter employees are on duty, and their labor utilization is 90?
 a. More than 10 but less than or equal to 12customers/hour/employee
  b. More than 12 but less than or equal to 14customers/hour/employee
  c. More than 14 but less than or equal to 16customers/hour/employee
  d. More than 16 customers/hour/employee
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#1
6 years ago
D 0.9 = 36/(SR2) or 1.8SR = 36 or SR = 20 customers/hour
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