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batuayan batuayan
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6 years ago
Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities. This is an example of a poka-yoke technique designed to prevent:
 a. customer errors in preparation.
  b. customer errors during an encounter.
  c. customer errors at the resolution stage of a service.
  d. treatment errors between the server and the customer.
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6 years ago
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