The nurse is applying for a job as a pediatric telephone advisor. Skills the nurse should have to be ...

1,2,5
Rationale 1: Because the nurse will need to assess situations totally by what is said, the nurse must be a good listener.
Rationale 2: The nurse will need to use both assessment and implementation skills to be successful.
Rationale 3: The nurse may want to search for information on the internet, but the majority of information to be shared will be based on protocols provided by the medical directors of the company.
Rationale 4: Although communication will be of prime importance, the nurse will not need to be an experienced psychiatric nurse.
Rationale 5: Because much of the advice given will be how to handle a situation, teaching and communication skills will need to be above average.
Global Rationale: