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divijnanda divijnanda
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6 years ago
When teaching a client to directly confront a coworker about an offensive behavior, the social worker described the following three factors to address when confronting that person: a description of the troublesome behavior, explaining the feeling the
 
  behavior created, and the tangible impact of the behavior. This would most accurately be termed:
  a. explaining the purpose of communication
  b. checking for acquiescence
  c. asking a focused question
  d. making an I-statement
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