What are the steps of the facilitation method you can use throughout your work with clients?

What are the steps of the facilitation method you can use throughout your work with
  clients?
 
  a. Explore, gain awareness and insight, and provide feedback regarding the
  contributing factors to their problem
  b. Gain knowledge regarding a particular topic, listen to the client, sympathize
  with the client, and establish a mutual agreement
  c. Question, reflect, think, and consider the next steps of what you should say to
  clients to make them feel better
  d. Listen, reflect, strategize, act, and evaluate the quality of relationship
  processes occurring with all participants