Knowledge about the factors that lead people to change as well as those factors that make a person ...

Knowledge about the factors that lead people to change as well as those factors that
  make a person reluctant, ambivalent, or unwilling to change, helps social workers to:
 
  a. provide feedback regarding the presence or lack of conditions and processes
  and provide suggestions that best enhance motivation.
  b. assess their practitioner behaviors and strategies and develop those that
  could use improvement.
  c. understand participants, not take everything personally, decrease the
  intensity of their emotional reactions, and more effectively use the facilitation
  method to respond to where a client is at in any given moment.
  d. motivate participants to engage in the work by modeling how they have made
  changes in their lives.