L, a social worker recently hired by child protective services, was shadowing another worker on an ...

L, a social worker recently hired by child protective services, was shadowing another
  worker on an investigation of physical abuse.
 
  After the home visit in which the
  parents denied hitting or harming their daughter, L found herself enraged at the
  mother. The mother reportedly abused alcohol while the daughter was in school, and
  would then strike out at the daughter when the daughter didn't do well on a test or
  report card. L was enraged for several days about this until the social worker asked
  her who is this person to you? which helped L remember that her own mother
  would often react the same way to L when she came home from school. This is an
  example of a:
  a. cultural script.
  b. countertransference schema.
  c. transference schema.
  d. engagement challenge.