A social work intern met with a family (a grandmother, parents, and son, age 13). When the family ...

A social work intern met with a family (a grandmother, parents, and son, age 13).
  When the family began talking about the reasons why they wanted a meeting, they
  began to argue with each other.
 
  After a couple minutes the family members were
  interrupting and talking over each other in a loud tone of voice. The intern became
  distressed and froze. She became unable to focus or think, much less figure out how
  to help the family members listen and talk together. The intern needs to work on
  which area of relational fitness?
  a. Constructive confrontation or challenge
  b. Sitting with conflict between participants
  c. Sharing dilemmas or uncertainties with a family
  d. Making direct comments about processes going on between family members