A social worker began facilitating a group at an after school program with high school students who ...

A social worker began facilitating a group at an after school program with high
  school students who were at risk of becoming pregnant, joining gangs, or dropping
  out of school.
 
  When the social worker walked into the room, three of the students
  began making fun of the program and the group. The social worker became flooded
  with anger and worry. She felt pressured to get control and feared the group might
  completely unravel before it even got started. She felt off her game as she found
  herself talking firmly and loudly about how group members needed to act in group.
  The social worker is having difficulty with which social worker factor?
  a. Well-being
  b. Acceptance
  c. Genuineness
  d. Empathy