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Home Q & A Board Other Fields Homework Help Business Accounting
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barry barry
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Posts: 11630
Rep: 151 1
9 years ago
What would be one duty of second-line help desk personnel?
A) handling complicated queries requiring research
B) provide callers with scripted answers
C) using expert systems to quickly find answers
D) None of the duties listed above pertain to second-line help desk personnel.
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newstartnewstart
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#1
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Posts: 6345
Rep: 442 0
9 years ago
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