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Suedyso Suedyso
wrote...
Posts: 371
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5 years ago
A second-line help desk operator would most likely

• handle complicated queries requiring research.

• provide callers with scripted answers.

• use expert systems to resolve issues.

• handle less complicated queries requiring research.
Textbook 
Accounting Information Systems

Accounting Information Systems


Edition: 14th
Authors:
Read 97 times
1 Reply

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wrote...
5 years ago
handle complicated queries requiring research.
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