Hotels have a legal right to ask for cash payment in advance whether the guest tenders a credit card or not and whether the guest has baggage or not.
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Describe the responsibilities of the housekeeping department.
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Describe the functioning of high roller suites in a casino resort.
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Most guests learn too late that using a credit card at registration prevents them from settling the bill with cash at check-out time.
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Bellhops are among the staff's most mobile population so they must serve as the eyes of security.
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Explain some of the differences between standard hotels and casino hotels.
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Explain the duties and functions of the security department in a casino hotel.
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Rooming a guest is the process by which a guest-service agent assigns a room to an arriving guest who holds no reservation.
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Front is the tem given to the entire desk and the reception area of the hotel; some properties even include the lobby.
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Bells earn commissions from carrental companies, event venues and tour operators for business booked through the bell desk.
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