Because of the competitive environment in the hotel industry, cost/benefit analysis is rarely done when looking to upgrade technology.
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Which of the following is NOT part of a back-of-the-house department in a casino:
a. Accounting
b. Count room
c. Security
d. Surveillance
e. Table games
Regulatory control of the hospitality industry's telephone system rests with the:
a. AH&LA
b. FCC
c. INNCOM international inc.
d. AT&T
e. None of the above, telephones are not regulated
Employee empowerment has emerged because the hotel industry no longer has a traditional top-down line organization (manager-supervisor-supervised) structure.
Indicate whether the statement is true or false
Detail the functions of the entertainment.
What will be an ideal response?
Hoteliers' use of technology had to mature with its rapid introduction, learning to use it for the right reasons in order to reap the benefits.
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Meeting planners have started asking for guarantees from the hotel (coffee served with 5 minutes after the meeting session breaks) to balance the guarantees they give (so many hundred covers for the final banquet).
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Because of the constant need to respond to amenity creep, innkeepers have always been technology leaders.
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Describe the functions of the surveillance department.
What will be an ideal response?
The most successful quality guarantee programs start out as advertising ideas.
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