TV sets can be used for:
a. Welcome message for new arrivals
b. Menus for room service
c. Zip-out check-outs
d. Pay-per-view films
e. All of the above seem right
Key decisions are no longer being made solely by the casino manager,
but also by the revenue center managers.
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The term resort services refers to:
a. An all inclusive offering at some resorts
b. The mix of in-house and out-of-house capabilities, primarily at Caribbean resorts
c. Additional fees levied by some properties over, and in addition to, the room rate
d. Advertising jargon used by four- and five-star resorts
e. Both (or either) a and b
With all the advances in technology, it is very easy today to impress guests with a hotel room that is more advanced than a quest's own home.
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Good hotel managers resolve complaints without excessive costs, especially if no harm was done: Apologies are free; give away as many as needed.
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HTNG (Hotel Technology, the Next Generation) is just that: the next generation after HITIS (Hospitality Industry Integration Standards).
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Voice Mail deals with
a. Automatic morning wake-up calls
b. Tentative attempts at machine-answering reservation systems
c. Electronic translation services for international guests
d. Methods of activating the PMS
e. None of the above, the term is used without meaning
Today, the marketing department of a casino is responsible for bringing customers into the casino, which gives it strong organizational
power.
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Hotels adopted electronic locking systems despite the ease and speed of changing locks and keys with a manual key systems.
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How would you resolve this complaint: Power on the room TV went off for 30 minutes after the guest had paid for a film on HBO?
a. Give an allowance for the cost of the film
b. Comp the guest's room for the night
c. Give his party of 4 a round of drinks in the bar
d. Upgrade two levels to a master suite
e. Each of these would be appropriate
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