Discuss the many positive contributions that a casino has to the community.
What will be an ideal response?
In 1989, this casino operator opened the Mirage Resort and Casino, and believed that all venues of a casino had to be profit centers in their own right.
a. Steve Wynn
b. William Harrah
c. Donald Trump
d. John Bally
e. None of the above
Zip-out check outs, due to the nature of the process, have not included the use of:
a. In-room TV sets
b. Lobby consoles
c. efolios
d. In-room telephones
e. Envelopes
Guests prefer centralized HVAC systems over individual in-room installations, which are so noisy.
Indicate whether the statement is true or false
Detail an overview of how a casino functions as a community neighbor.
What will be an ideal response?
Tour groups are:
a. Assigned rooms throughout the hotel to minimize noise and baggage handling on floors
b. Not a component of yield-management considerations
c. Part of a hotel's IT package
d. Quoted rates as per person double occupancy (shares-with)
e. All of the above
Occupancy and Rooms Revenue reports include:
a. Room count
b. Room income
c. House count
d. Alpha list
e. All of the above except d
Breakage refers to the loss of room income when fewer guests arrive than were originally booked as a group.
Indicate whether the statement is true or false
The dollar costs of unresolved complaints can be calculated quite accurately by using the dollar values that are part of the Moments of Truth.
Indicate whether the statement is true or false
Interstate and intrastate mean the same; local customs have produced different eastern and western spellings.
Indicate whether the statement is true or false
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