Growing from a need to support the casino operations, the two
primary divisions within the casino are Security and Surveillance.
Indicate whether the statement is true or false
Managers should distract complaining guests by handling other business (telephone calls, computer messaging, etc.) while the complainant is talking.
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Reservations requiring cash deposits have:
a. Generally replaced credit-card deposits as a means of saving commissions
b. Wider use among commercial/business properties than roadside motor inns
c. Never been popular with hotels
d. Been required from travel agencies since airlines have stopped paying them commissions
e. None of the above
Even in a period of rising costs, technology costs continue to fall relatively.
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Which of these alphanumeric codes, widely used by the hotel industry, is NOT correct?
a. v = Occupied
b. NS = No Show
c. VD = Vacant and dirty
d. OOO = Out of order
e. DND = Do Not Disturb
The low response rate of guest-comment cards can be improved by reducing the size of the questionnaire.
Indicate whether the statement is true or false
The metal container that holds the money that players gamble at a table is called:
a. The bank
b. The vault
c. The drop box
d. The cashier's cage
e. None of the above
Discuss the negative contributions that a casino has to the community.
What will be an ideal response?
Hotel managers complain more about the accuracy of guest-comment cards when those cards are used for salary and promotion decisions.
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Most hotel chains have broadband, high-speed Internet connections, which could be used as low-cost telephone servers, VOIP.
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