The ADA is a federal law that followed and explained much of the original OSHA legislation.
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Which of the following are accurate types of business represented by the acronym SMERF:
a. Socratic
b. Medical
c. Educational
d. Rorschach
e. Flat rate
Maintaining the same size bank for every cashier is the most accepted method of cash control in large hotels.
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Strange as it may seem to sophisticated electronic users, in-room alarm clocks are a must for most travelers.
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Customer relations management (CRM) begins with employment, where selecting the employee is more important than hiring the applicant.
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Which of the following reports would be of the most help for management involved in planning new room additions to the hotel?
a. An Exception Report; a Skipper Report, for example
b. A Credit Report; a Cumulative Charge Report, for example
c. A Reservation Report; a Daily Analysis Report, for example
d. A Rooms Management Report; Rooms Out Of Order, for example
e. Both b and d
Detail the contrasting attitudes and beliefs of gamblers and non-gamblers.
What will be an ideal response?
Which of the following is not part of the accounting department?
a. Cashier's station
b. The count room
c. Drop Box attendant
d. The Bookkeepers
e. None of the above they are all part of the accounting department.
Guests with an arriving convention group are assigned whichever room appears first on the computer screen at the time of their check-in, but everyone is charged the same 100 rate. This group was quoted:
a. Flat or run-of-the-house rates
b. Over-under rates
c. Spread rates
d. ROC (room of choice) rates
e. None of the above
Electronic locks battle external theft; in-room safes reduce internal losses caused chiefly from temptation.
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