An on-change room is a room:
a. Due to have weekly linens changed
b. Ready to change from OOI to OOO
c. Being readied by housekeeping between guest occupancy
d. Being remodeled from guest accommodations to offices
e. None of the above
Which ownership pattern is never used in the hotel industry?
a. Partnership
b. REIT
c. Individual
d. Joint Venture
e. None of the above; that is, they are all used
Explain the factors involved in hosting a fine dining restaurant in a casino operation.
What will be an ideal response?
Under pressure from anti-terrorist groups, the federal government's Office of Homeland Security has required the hotel industry to standardize all reservation-codes across the industry. This allows for easy identification of travelers.
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Most hotels have all of the positions listed in Chapter 3's organization chart; otherwise the chapter wouldn't bother itemizing them.
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Allowance for the hotel's mistake should be granted only if it is not possible to first remedy the situation.
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The Night Auditor's Report to the Manager contains a running (cumulative) balance of accounts receivable at the desk, cans of peas in the storeroom and bottles of scotch at the bar.
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The food and beverage department has become less important not unimportant, but less important to the lodging industry during the past three decades.
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Paid-in-advance guests are uncertain credit risks so they are not allowed to charge services from the operating departments to their folios.
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Because reservation agents are monitored for the amount of time they take on each call, optional reservation data (such as date of arrival and number of rooms required) is often omitted when taking a telephone reservation.
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