Some city-ledger accounts are permanent, on -going records (credit-card accounts, for example) and some are one-time records (Jones-Smith wedding party, for example).
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Pencil-and-paper night audits spend a great deal of time and energy uncovering errors caused by the very pencil-and-paper system.
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Split billing for tour groups calls for A and B folios.
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Business guests are chiefly men; leisure guests are chiefly couples.
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Management reporting is the emphasis of night audits done by property management systems; correcting errors was the thrust of the pencil-and-paper night audit.
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The dollar value of a hotel is often expressed as: so many dollars per
a. Room key
b. Construction cost per room
c. Sales price per room
d. Square Acreage
e. All of these except d
More than ever before, innkeepers are striving to meet the environmental measures of:
a. LED-ED
b. AH&LA
c. HSMA
d. OSHA
e. None of these references have anything to do with the subject
Business guests are a relatively elastic market; that is, they will come to the hotel when business calls with less concern about the room rate.
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Large conventions can generate numerous master accounts: from sponsoring companies, exhibiting companies, allied members and, of course, from the group itself.
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Retailers speak of _____; hoteliers of _____ and galleries of _____:
a. Clients; regulars; visitors
b. Customers; guests; patrons
c. Consumers; patrons; visitors
d. Regulars; guests; patients
e. None of these is correct
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