kThe dollar denomination is unique to U.S. currency; no other country uses dollars.
Indicate whether the statement is true or false
Outside agencies working on bad debts usually collect close to 95 for the hotel, minus the fee, of course.
Indicate whether the statement is true or false
From a yield management perspective, the occupancy pattern of a resort (busy on weekends and slower on weekdays) is opposite to that of the commercial hotel, which is slower on weekends and busier on weekdays.
Indicate whether the statement is true or false
Which of the following issues should NOT be part of hotel training?
a. Personal needs: cleanliness, promptness; retirement savings, etc.b Work skills: technical ability; computer savvy
c. Interpersonal skill: meeting, greeting, courtesy
d. Broadening beyond the immediate job such as security and emergency awareness
e. None of these, that is, they are all hotel related
Registered guests have the same two choices as nonguests: Pay for services in restaurants and bars with either cash or credit card.
Indicate whether the statement is true or false
City-ledger guests are billed immediately; registered guests are usually billed every three days unless they check-out earlier.
Indicate whether the statement is true or false
When referencing their customers, retailers speak of _____; economists cite _____ ; galleries talk of _____; and hotels refer to _____:
a. Shoplifting; gross domestic product; art; food and beverage,
b. Seasons; downturns; Mona Lisa; conventions
c. Customers; consumers; patrons; guests
d. Styles; inflation; artists; yield management
e. None of the above
The yield management team should have members from the front desk, the reservations department, and the hotel sales office.
Indicate whether the statement is true or false
Break-even points are usually measured:
a. By a percentage of occupancy
b. As a seasonal factor
c. With RevPar
d. By a percentage of double occupancy
e. All of the above except c
Due-bill users are assigned the least expensive rooms because the media (TV, newspapers, etc.) run the hotel's ads in the poorest locations or times; tit-for-tat.
Indicate whether the statement is true or false
Quick Reply
