Sally Smith has recently started managing the family-owned hotel. She wants to start using modern yield management techniques. Which of the following will she not do?
a. train desk clerks to negotiate room rates with customers
b. allocate varying numbers of rooms for group sales, depending on demand
c. charge the rack rate to walk-in customers
d. identify customer groups having different demands
Which of the following casino games generally offer the biggest advantage for the house?
a. Roulette
b. Blackjack
c. Video Poker
d. Slots
e. Craps
In a certain region, restaurant managers are allowed a 40 percent maximum tip credit. If the minimum wage in this region is 6.00, this means that:
a. employers may subtract all tips that were earned by tipped employees from their wages.
b. employers may subtract 40 percent of all tips that were earned by tipped employees from their wages.
c. employers may subtract as much as 2.40 from the hourly wages of tipped employees under certain circumstances.
d. none of the above.
State the steps required to conduct a financial history analysis.
What will be an ideal response?
Only when a manager thoroughly analyzes the competitor's financial position, can the manager more effectively allocate resources to achieve the greatest competitive advantage for his/her firm.
Indicate whether the statement is true or false
KayLee's Cafeteria serves up to 300 guests each day and has 23 full-time employees. Which of the following best describes how the 8 percent tip regulation applies to this operation?
a. KayLee's Cafeteria is subject to the 8 percent tip regulation.
b. KayLee's Cafeteria is not subject to the 8 percent tip regulation.
c. KayLee's Cafeteria will be subject to the 8 percent tip regulation when it employs over 25 full-time employees.
d. KayLee's Cafeteria is subject to the 8 percent tip regulation if it is a sole proprietorship.
In the lodging industry, RevPAR is
a. number of rented rooms / number of available rooms.
b. total room revenue / number of rented rooms.
c. total room revenue / number of available rooms.
d. none of the above.
The Co-alignment Model describes and explains how successful hospitality managers respond to the environment and make strategic choices to attain sustainable competitive advantage. The environment here refers to:
a. external.
b. internal.
c. both external and internal.
d. none of the above.
In 1806, Louisiana established a prohibition against gambling, except in New Orleans. Give a brief history of what this led to.
What will be an ideal response?
Explain the role demographics play in defining target markets.
What will be an ideal response?
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