In the case of Domino's Pizza Turn Around, the gross misdeeds of the employees caused a wave of negative PR, and the videos went viral.
The story spurned more conversation online about what patrons really felt about Domino's food- the (lack of) quality and poor taste. It was necessary for Domino's to go on the offensive and invest in a strategy to manage the issue. Which strategy did Domino's employ? a. Content Creation
b. Simple Acknowledgement
c. Bolstering Support
d. Strategic Silence
e. None of the Above
Of the following, which is NOT a reason why casino managers need to be able to identify politicians' principle concerns about casinos:
a. so they can design their projects in ways which meet the needs of government
b. so they can develop their projects in ways which meet the needs of government
c. so they can operate their projects in ways which meet the needs of government
d. so they can influence thinking by addressing their lobbying efforts accordingly
e. so they can influence civil servants with incentives for those who regulate casinos
What is the difference between deductions from employee paychecks termed levies and garnishments?
a. Levies ordered by federal government and garnishment by the courts
b. Garnishment ordered by the courts and levies by the federal government
c. The two terms are interchangeable and refer to government ordered fees
d. Levies are fines to the operation and garnishment to individual's pay
Is everyone who gambles entitled to a comp?
What will be an ideal response?
MaryAnn visited a restaurant and had a terrible experience. The food came out at different times, it was cold and their server was terribly inattentive.
When she got home, Mary Ann posted a 1 star review on Yelp The restaurant's management, not being active on social media, did not respond. So Mary Ann's 3 friends who had dined with her that evening also decided to post negative reviews online. One of the friends, a comedian, created a review that was so scathingly funny it was reprinted by the local news. The restaurant's lack of response and subsequent negative PR is a result of which response strategy: a. Content Creation
b. Simple Acknowledgement
c. Bolstering Support
d. Strategic Silence
e. None of the Above
Which of the following is an example of an accounting adjustment in which previously recorded assets become expenses?
a. Prepaid Rent decreases and Rent Expense increases.
b. Utilities Payable increases and Utilities Expense increases.
c. Prepaid Insurance decreases and Insurance Expense decreases.
d. Depreciation Expense increases and Accumulated Depreciation, Building increases.
As you can see, the numbers for each month vary greatly between employees; for example, while the first catering manager missed her goal by 25,000 in February, the second catering manager exceeded hers by 5,000 .
What are some potential reasons for this variance? Do you feel that this is problematic? How could this be used to benefit the department?
Which government action would affect the legal environment in which an establishment operates?
a. The decision to close for repair a key road leading into town
b. Implementing a local ordinance banning the use of trans fats in cooking
c. A decision to add more police patrols to downtown neighborhoods during the weekends
d. The layoff of five teachers from a local elementary school
The 2010 Domino's Pizza Turn Around was spurned by what?
a. negative comments online
b. negative press
c. employees bad behavior in the kitchen
d. backlash on social media
e. all of the above
An establishment owner just learned that a well-known competitor will be opening a new operation very near the owner's current establishment. In which portion of a SWOT analysis would this fact be noted?
a. Strengths
b. Weaknesses
c. Opportunities
d. Threats
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