What are the main reasons that casinos should conduct public awareness campaigns?
What will be an ideal response?
What is the primary difference between voluntary and involuntary termination from the perspective of the operation?
a. Involuntary is done for the well being of the operation and voluntary for the individual
b. Voluntary is done for the well being of the operation and involuntary for the individual
c. Neither benefits the operation in the short or long run as both represent turnover
d. Both benefit the operation as employees who lack commitment are not beneficial
Which of the following best represents which outside department the Director of Catering works with on a regular basis?
a) Housekeeping
b) Food and Beverage
c) Sales and Marketing
d) Security
e) All of the above
Which of the following is NOT true regarding the Sweep method?
a. The table delivery sequence can be determined in advance.
b. Servers are clearing and re-serving guests immediately as they finish the previous course.
c. The entire banquet room will become one section.
d. The banquet captain should remain in the banquet room during service.
e. Ladies may be served before gentlemen.
With restaurant back of house spaces, bigger is not necessarily better. Why?
What will be an ideal response?
When people and politicians talk about limiting the negative social impacts of gambling, what are they almost always referring to?
What will be an ideal response?
What can assist managers in consistent enforcement of rules?
a. When the rules are written in a way that they are achievable and measurable
b. When they are loosely written so that they are subject to situational interpretation
c. Large labor pool to draw from so unfit employees can be let go and not drag others down
d. Bonus to managers for issuance of written warnings and other disciplinary measures
You are trying to maximize storage space in your restaurant. Which strategy should you adopt?
a) Buy items in bulk
b) Use the space above and below tables and equipment for storage
c) Rent an offsite storage locker
d) Have employees bring their own knives to work
e) Increase the size of your beverage program
If you've worked in a restaurant kitchen, consider how its design helped or hindered the operation. What were some of the design problems that you noticed?
What will be an ideal response?
What is the strongest possible incentive for casinos to avoid any activity that could lead to being accused of breaking the law or defrauding their customers?
What will be an ideal response?
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