To make sense, the income statement must be compared to something else, such as the forecast, previous time periods, industry averages, and/or what?
a. Owner's expectations
b. The results of surrounding hotels
c. The current tourism market
Given the intricacies of human nature, a perfect theory about ________________________ may never exist.
Fill in the blank(s) with correct word
What is NOT a step that can be taken to ensure a housekeeper's security while cleaning rooms?
a. The housekeeper should leave the cart outside the room, blocking the door.
b. The housekeeper should carry pepper spray at all times.
c. Teams of two housekeepers should work together, improving both safety and productivity.
Managers have no right to expect that the quality of work being done will be any better than the environment in which it's being done.
Indicate whether the statement is true or false
Most conventions are held in suburban areas.
Indicate whether the statement is true or false
Profitability ratios measure management's return on sales and investments while _____________ consider how efficient management is in regards to the operation.
a. Operating ratios
b. Management ratios
c. Efficiency ratios
Assurance covers the knowledge and courtesy of employees and their ability to convey trust and confidence.
Indicate whether the statement is true or false
The most important ________________________ skills needed by recent graduates are identified as those related to internal control, budgetary control, the analysis of financial statements and preparation of budgets.
Fill in the blank(s) with correct word
Smaller properties in all categories (limited-service, full-service, resort, suite, and convention) spend more dollars per available room for both utilities and POM.
Indicate whether the statement is true or false
When planning a workplace, the amount of cross traffic and bypassing should be kept to a minimum. However, backtracking can be useful and should usually be encouraged.
Indicate whether the statement is true or false
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