What is one reason to require that security guards wear uniforms?
a. As a deterrent to criminals
b. To match the hotel dcor
c. To keep their weapons both visible and easy to reach at all times
Many service encounters appear successful or at least tolerable partly because guests bring lowered expectations to the service encounter.
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By building a budget from the smallest unit up, a more realistic set of figures is obtained.
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The hotelkeeper has a long-established responsibility to ensure the safety of ____________ and their ____________.
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One strategy for improving productivity is to decrease inputs and maintain output, which is appropriate where there are inefficiencies that can be corrected by reducing costs.
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What is NOT a reason to contract an outside security company to provide hotel security?
a. Contracted security guards are always better than in-house guards.
b. In-house guards' friendships with staff may cause them to look the other way.
c. Contracted guards often have better knowledge of threats such as terrorism and information theft.
The job of management is to operate and maintain the hotel in such a way that operating profit is maximized and the building remains the same in value.
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Many service employees resent some or all of their guests, which can be due to a number of factors.
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The owner of a hotel, just like an individual who puts money into a bank, expects a return on the investment.
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The channels that connect the company and its various customers are referred to as the distribution mix.
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