An emergency plan identifies a threat to the safety and/or security of a hotel, as well as
A) the hotel's planned response to it.
B) the legal defense the hotel will use if guests are injured.
C) an estimate of the costs to be incurred if the emergency occurs.
D) a draft of media news releases to be issued after the emergency is over.
A hotel's emergency plan should be kept simple because
A) emergency plans are costly to produce.
B) it must be read and understood by all employees.
C) it will be implemented in a time of heightened stress.
D) a review of it by the courts will be undertaken if the hotel is charged with negligence.
In the event of an approaching tornado, hotel guests should normally be instructed to go to the
A) closet in their guest rooms.
B) bath area of their guest rooms.
C) sleeping area of their guest rooms.
D) hallway immediately outside their guest rooms.
In which order should guests be notified if a fire breaks out in a guestroom?
A) In numerical order from smallest to largest
B) In numerical order from largest to smallest
C) Rooms on either side of the room on fire first, then the rooms immediately below the room on fire.
D) Rooms immediately above the room on fire first, then the rooms on either side of the room on fire.
Which is NOT an advantage of a hotel utilizing an IP/Wireless security system rather than using a CCTV/DVR security system?
A) The IP/Wireless system records in higher definition (HD).
B) The IP camera is wirelessly connected to the recording system.
C) The IP/Wireless system allows viewers to zoom in on recorded footage.
D) The IP/Wireless system's cameras cost less to purchase than those used in a CCTV/DVR system.
Which area in a hotel would most often be protected by a contact alarm?
A) Exercise room
B) Linen storage area
C) Controller's office
D) General manager's office
Which area would most often be protected by a hotel's internal, rather than external, alarm system?
A) Front desk
B) Cashier stations
C) Linen storage area
D) Controller's office
Which threat to hotel guests' safety and security would likely be considered foreseeable by a court assessing reasonable care on the part of the hotel's management?
A) A slippery floor caused when a guest spills a plate of food from a self-service buffet line.
B) A broken water pipe that floods a guest room and damages a guest's belongings.
C) A broken concrete step in the hotel's entry way that causes a guest to stumble and fall.
D) Damage to a guest's vehicle occurring in a parking lot and caused by another guest.
A jury awards a hotel guest 250,000 in damages for medical expenses directly related to an injury the guest suffered due to a hotel's carelessness. What type of damages has the court awarded this guest?
A) Punitive damages
B) Penalizing damages
C) Retaliatory damages
D) Compensatory damages
Who would be notified first if a hotel used contact alarms to monitor its front desk area?
A) Hotel Director of Security
B) Fire or police departments
C) Front Office Manager (FOM)
D) Company providing the alarm system
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