Who would be most responsible for maintaining the security of a hotel's back-office accounting systems?
A) FOM
B) DOSM
C) Controller
D) Director of Security
What is true about the recordable locking systems used by hotels?
A) They are powered by batteries.
B) They can be programmed by guests.
C) They are direct wired to a hotel's electrical system.
D) They are typically manufactured by the same company that make a hotel's PMS.
What is the system in a hotel that processes incoming, internal and outgoing telephone calls?
A) PBX
B) CHA
C) Call assessment
D) Toll assessment
Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?
A) Public
B) Kitchen
C) Laundry
D) Corridors
What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?
A) Tolls assessment
B) Call accounting
C) Telephone charge system
D) Telephone reconciliation
Proper guest accounting begins with assigning guests to the room types they have reserved and
A) doing so at the time their reservation is made.
B) at the rate indicated on the guest's reservation.
C) confirming the guest's preferred payment method.
D) recording the guest's frequent traveler program information.
What is the purpose of a bucket check?
A) Assist in ADR calculations
B) Assist in occupancy forecasting
C) Verify the accuracy of guest folio balances
D) Verify the accuracy of guest registration information
A hotel guest's charges should be posted to that guest's
A) folio.
B) registration card.
C) reservation data field.
D) frequent guest account.
To which department would a hotel guest most likely complain about a TV that is not functioning properly in his room?
A) Front office
B) Maintenance
C) Housekeeping
D) Sales and Marketing
A guest who must be walked is always one who
A) is a walk-in.
B) is part of a group block.
C) has a confirmed reservation.
D) does not have a confirmed reservation.
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