Which hospitality industry trade association operates the Educational Institute (E.I.)?
A) PCMA
B) HSMA
C) AH&LA
D) AAHOA
The primary purpose of professional certification in the hospitality industry is to
A) reduce training costs.
B) replace OJT programs.
C) earn advanced degrees.
D) demonstrate competency.
Which industry certification is most often sought after, and acquired, by hotel GMs?
A) CHA
B) CFBE
C) CLSS
D) CHRM
Attendance at association-sponsored trade shows allows GMs to interact with potential
A) vendors.
B) employers.
C) employees.
D) brand managers.
OJT in the hotel industry has most recently focused on changes in guest preferences and
A) hotel financing.
B) brand management.
C) advancing technology.
D) employee relations management.
In which academic program would students earn an associate degree in hospitality management?
A) OJT
B) Two-year
C) Four-year
D) Graduate
Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?
A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating
Who would most likely assign a hotel its quality inspection score?
A) The hotel's GM
B) The hotel's EOC
C) The hotel's owners
D) The hotel's brand managers
According to the U.S. Department of Education 59 percent of first-time, full-time students who begin a bachelor's degree complete the degree within
A) 4 years.
B) 5 years.
C) 6 years.
D) 7 years.
Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?
A) Planning
B) Organizing
C) Staffing/Directing
D) Controlling/Evaluating
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