In firms that have ________ cultures, there are few or no common values and norms.
A) Strong
B) Diverse
C) Stable
D) Weak
Which of the following would NOT be considered a moment of truth?
A) Guest makes reservation with agent over the phone
B) Guest pays bill by mail
C) Guest checks in at front desk
D) Guest is greeted by dining room serviceperson
Exhibitors at trade shows can be:
A) suppliers to a specific industry.
B) manufacturers desiring direct access to retail consumers.
C) retailers.
D) All of the above depending upon the exhibition.
Most vacation ownerships in the United State are of what type?
A) Floating interest B) Points interest C) Deeded interest D) Leased interest
Undistributed expenses for a hotel include Administrative and General, Human Resources and Insurance.
Indicate whether the statement is true or false
The change in cash for a period must equal
A) the total cash from operations per the SCF
B) the change in cash from two successive balance sheets
C) the total assets on the balance sheet
D) the total revenues on the income statement
The main aural dimensions of atmosphere are scent and freshness.
Indicate whether the statement is true or false.
What ultimate purpose does the evaporator serve?
A) It evaporates the refrigerant from a liquid into a gas.
B) It removes heat from the room's air.
C) It expels heat from the refrigerant into the outdoor air.
D) It mixes cool refrigerant with a room's air.
Phase-out is the ideal way of removing a product from the market.
Indicate whether the statement is true or false.
It is a commonly accepted fact that some products can avoid ever entering a decline phase.
Indicate whether the statement is true or false.
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