Which of the following statement is true?
A) The general manager must supervise several (or more department heads) in a typical limited-service property.
B) The general manager of limited-service property has fewer task responsibilities (functions) than his/her counterpart in a full-service property.
C) The general manager is not involved in investor relations in limited-service properties; this is the responsibility of the owner.
D) None of the above statements is correct.
Amusement parks began with festivals in Europe:
A) before 1500s. B) during the 1600s. C) during the 1800s. D) during the 1700s.
A liquid asset:
A) cannot be converted easily and quickly into cash with no loss in value
B) can be converted easily and quickly into cash with no loss in value
C) can be converted easily and quickly into cash even through there is a loss in value
D) none of the above
The first step in setting up a recycling program is to:
A) purchase needed equipment. B) train your personnel.
C) contract with a recycling company. D) find a champion.
According to TARP, if complaints are resolved quickly, complainants are more likely to make repeat purchases.
Indicate whether the statement is true or false
Food services offered by limited-service hotels are typically called:
A) Mini Foodservices. B) Lobby Foodservices.
C) Franchisee Option Foodservices. D) Select Foodservices.
A minimum cash balance should be maintained to cover potential cash shortfalls.
Indicate whether the statement is true or false
The most cost effective of all waste management practices is:
A) recycling. B) waste transformation.
C) source reduction. D) reuse.
The more common name for a guests account is
A) open ledger B) a file C) folio D) rewards account
Worksheets and formulas cannot be used to determine the lifetime value of a customer.
Indicate whether the statement is true or false
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