Locality-based communities include:
A. Social workers
B. Gay community
C. Inner city ghettoes
D. Scuba divers
One guideline for conflict resolution is to get started on it right away when you
are angry.
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Nonassertiveness can build into aggressiveness.
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Stewardship in a servant leader is the condition and act of caring for the basic
daily needs of others.
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Servant leadership emphasizes that leaders should take care of their followers and
nurture them.
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A central theme of Total Quality Management (TQM) is customer satisfaction.
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The essence of TQM is ask your customers what they want; then give it to
them.
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It was suggested in the text that female social workers who are considering a
career in organizational management reach out to another woman as a mentor.
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Sometimes the basic attributes of clients or workers interfere with the
empowerment process.
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Participative leadership involves letting employees know precisely what is
expected of them, giving them specific guidelines for performing tasks, and
making sure that people follow standard rules.
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