Which of the following is an appropriate way to describe a client?
a. Has a handicap
b. Has a disability
c. Has a birth defect
d. Suffers from partial paralysis
Which of the following is considered an appropriate note following a contact?
a. Stanley exhibited a highly repressed demeanor. Additionally, he appears to be exhibiting both transference and
projection of anger. He appears to be decompensating.
b. Stanley appears to be fitting in well with the disabled people with whom he is working. He expressed a high
degree of satisfaction and pride.
c. Stanley seemed discouraged, stating to me, I feel like less of a person than the other workers. His level of selfesteem
appears to be low.
d. Stanley appears to be goal oriented. He is dressing professionally and adapting well to a work environment.
He now stands straighter and makes frequent eye contact.
Mannerisms, dress, attitudes, or expressionsall impressions of a client during a contactreflect:
a. The level of motivation
b. The level of compliance with the program
c. The clients state of mind
d. The ability of the client to conform to expectations
A verbatim interaction between the case manager and the client and/or service-provider should be in which of the
following formats:
a. In italics
b. Enclosed in quotation marks
c. Enclosed in asterisks
d. Enclosed brackets
What is the minimal requirement for a counselor as regards the monitoring of service delivery to his or her client?
a. A face-to-face meeting takes place at least once per month
b. A phone meeting takes place at least twice per month
c. Efforts are made to monitor the services
d. At least one meeting is held during provision of services
The case manager, Enrique, meets with the rabbi of his client, Josh. This is known as which type of meeting?
a. Collaborative
b. Consensual
c. Collateral
d. Assessment
Writing and maintaining notes that are accurate, comprehensive, and up-to-date is a(n) ___________ obligation.
a. Legal
b. Professional
c. Moral
d. Ethical
A client becomes a formal participant in your caseload following:
a. The initial assessment
b. The establishment of a plan
c. A verification letter
d. A referral
A specific area of concern on the face-sheet is contraindications regarding:
a. Pregnancy, medications, and treatment
b. Childbirth and marital status
c. Psychiatric evaluation and court-ordered treatment
d. Age and numbers not to be called
Refusal to identify next-of-kin is a:
a. Legitimate reason to deny services
b. Legal issue; there must be a person to be contacted in the event of an emergency
c. Generally regarded as a right of the client
d. Decision which must foster discussion between counselor and client
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