The concept of a dramatic triangle that includes the roles or positions of persecutor,
victim, and rescuer is apparent in most cultural mythologies
Indicate whether the statement is true or false.
Fuller used the term rankism to refer to the uses and abuses of power by those of higher
rank in relation to those of lower rank.
Indicate whether the statement is true or false.
Which of the following is NOT a common error that social workers tend to make when first developing
skills in active listening?
A. Responding only to facts, thoughts, and ideas or just to feelings and emotions
B. Responding to facts, thoughts, and ideas as well as feelings and emotions
C. Using active listening following every short phrase or statement
D. Playing the role of brilliant analyst
Active listening involves all of the following steps EXCEPT:
A. inviting.
B. listening.
C. repeating.
D. reflecting
_____ is a form of listening that involves some talking.
A. Expressing
B. Encouraging
C. Remembering
D. Questioning
To communicate effectively in written communication, a professional social worker should:
A. avoid using businesslike language.
B. use the passive voice.
C. adopt a scholarly tone to reflect professional qualifications.
D. use relatively short sentences.
If you use words such as see, view, and perceive with people who favor a(n) _____ language mode,
you are likely to increase the probability of being understood and valued by them.
A. tactile
B. visual
C. auditory
D. sensory
If a client favors auditory language, the social worker can increase the probability of being understood and
valued with the use of words like
A. feel, sense, or touch.
B. perceive, understand, or comprehend.
C. hear, loud, or noise.
D. fast, slow, or moderate.
In the context of professional social work, the general purpose of attending is to:
A. ask clients closed-ended questions about their personal life.
B. encourage clients to express themselves fully and freely.
C. set the stage for giving clients practical advice.
D. find a permanent cure for clients problems
Which of the following is a common error social workers make while communicating with their clients?
A. Listening with a theory in mind
B. Asking open-ended questions
C. Avoiding closed-ended questions
D. Asking clients how they wish to be addressed
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