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roddyrodrod roddyrodrod
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6 years ago
At Jack's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders were processed by the customer service department and passed on to the mechanics. After experiencing excessive customer complaints about the poor quality of work, Jack realized he was not motivating his mechanics to do quality work. To rectify the situation, Jack designated all of his employees as customer service representatives. The mechanics' roles were expanded to include direct customer contact. This motivational technique is called
 A) job enlargement.
  B) job redesign.
  C) behavior modification.
  D) employee empowerment.
  E) management by objectives (MBO).


Question 2 - Financial capital refers to the:
 A) money that a business earns in sales, minus the expenses.
  B) costs a business incurs when its expenses are greater than its revenues.
  C) funds a firm uses to acquire its assets and finance its operations.
  D) returns that a firm pays to its owners for their investment in the company.
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yagmurcagatayyagmurcagatay
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6 years ago
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roddyrodrod Author
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#2
6 years ago
My teacher is very rude and likes to speed his way through a lesson without letting the class ask questions. Thank you for helping me. You're a life saver Slight Smile
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