Define active listening. What role does active listening play in an ...

[ 1 ]  Active listening is the attentive listening that occurs when the listener focuses his or her complete attention on the speaker.
Active listening plays an obvious role in business success. Statistics collected on active listeners correlate the level of one's rank in the chain of command of an organization and the amount of active listening that occurs. Hourly employees may spend 30 percent of their time listening, while managers often spend 60 percent, and executives might spend 75 percent or more. Interestingly, top salespeople also tend to spend about 75 percent of their communication time listening.

When you listen, try to make yourself pay closer attention to the speaker. You'll find that people tend to tell more to those who listen better, so if you polish your listening skills, you're also likely to buff up the quality of what you know and when you know it.

[ 2 ]  A

[ 3 ]  False

[ 4 ]  False

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