ABC Company
ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
Refer to ABC Company. For ABC, using the Baldrige award criteria could result in all of the following except
A) form utility.
B) better employee relations.
C) increased market share.
D) improved profitability.
E) higher productivity.
Question 2 - Which of these statements about divisions and departments within a company is true?
A) Small and mid-size organizations may only have divisions.
B) Divisions generally are smaller than departments.
C) Divisions are typically used in large organizations and are usually subdivided into departments.
D) Communication occurs more frequently in divisions than departments.
Question 3 - What are the two major problems that affirmative action programs have faced?
A) Quotas and lack of acceptance by some businesspeople
B) Unrealistic expectations and strict enforcement
C) Lack of enforcement and lack of acceptance
D) Reverse discrimination and lawsuits
E) Quotas and the EEOC
Question 4 - How are department stores defined? Mention several examples of department stores.
Question 5 - ABC Company
ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
Refer to ABC Company. The supplier must have ____ in order to be the best possible option and do business with ABC.
A) marketing operations
B) productivity growth
C) technological displacement
D) reliability
E) R&D
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