________ is the process of inspiring, influencing, directing, and guiding others to participate in a ...

________ is the process of inspiring, influencing, directing, and guiding others to participate in a common effort.
 Fill in the blank(s) with correct word

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Question 2 - The current technology environment
 A) is not as important as it was fifteen years ago.
  B) does not affect manufacturing firms.
  C) changes the way business firms communicate with customers.
  D) doesn't change as often as it did fifteen years ago.
  E) is not a concern for most firms that do business only in the United States.

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Question 3 - A product usually declines because of technological advances or environmental factors or because
 A) the item is very popular.
  B) the price is too low.
  C) consumers have switched to competing brands.
  D) the price is too high.
  E) no ads or sales incentives have been used.

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Question 4 - Managerial communication skills include both oral and written and involve
 A) the ability to speak, listen, and write effectively.
  B) the ability to read and write effectively.
  C) the ability to read, write, and speak effectively.
  D) the ability to write and speak effectively.