Freddie's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as
A) total quality management.
B) total quality commitment.
C) quality improvement planning.
D) customer satisficing.
Question 2 - According to path-goal leadership theory, with which leadership style do managers treat employees as equals in a friendly manner while striving to improve their well-being?
A) directive
B) supportive
C) participative
D) achievement-oriented
Question 3 - One of Samuel Slater's contributions to the development of American business was the use of
A) capital.
B) flexible manufacturing.
C) domestic robots.
D) the factory system.
E) the domestic system.
Question 4 - The product life-cycle stage in which consumer awareness and acceptance of the product are low, there are few competitors, and there is a gradual rise in sales because of promotion is called
A) extension.
B) introduction.
C) growth.
D) decline.
E) maturity.
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