In the marketing of business services, items such as logos, uniforms, guarantees, and color schemes ...

In the marketing of business services, items such as logos, uniforms, guarantees, and color schemes are examples of physical evidence of the actual service.

Indicate whether the statement is true or false

Question 2

The service offer refers to the detailed service elements that will make up the total services package.

Indicate whether the statement is true or false

Question 3

Hybrid service offerings can be classified on the basis of whether the provider promises to perform a deed or to achieve a certain performance outcome.

Indicate whether the statement is true or false

Question 4

Research suggests that among the service quality dimensions, responsiveness is most important to customers.

Indicate whether the statement is true or false

Question 5

Perishability of services may necessitate equating capacity with peak demand.

Indicate whether the statement is true or false

Question 6

The more labor-intensive the service, the less uniform will be the output.

Indicate whether the statement is true or false

Question 7

Planning capacity on the basis of peak demand is necessitated by service variability.

Indicate whether the statement is true or false

Home Search Q & A Board Gallery Resource Library Blog Dictionary Chat	Quick Links Start a Topic Latest Topics Unanswered Questions Courses Study Tools Browse by Textbook	Social Facebook YouTube Community Stats Who's Online Trending Staff	Help About Us Take the Tour Study Tips Posting Guidelines Terms and Policies Contact Us
Biology Forums - Study Force © 2010-2024 \| Powered by SMF \| SMF © 2015, Simple Machines \| Sitemap Biology-Forums.com is not affiliated with any publisher. Book covers, title and author names appear for reference only.

In the marketing of business services, items such as logos, uniforms, guarantees, and color schemes ...

Related Topics