When using structured observations, researchers:

When using structured observations, researchers:
 a. insure that participants are not aware that they are being observed.
 b. develop a hypothesis about the behaviors being observed.
 c. develop a theory about why observation is such an effective research tool.
 d. have no margin for error as structured observations are completely inflexible.

Question 2

How can salespeople improve their chances of getting an appointment?
 a. Request a specific amount of the prospect's time
  b. Give the prospect a reason to grant the appointment
  c. Suggest a specific time and date convenient to the prospect
  d. None of the above are correct
  e. A, B, and C are correct

Question 3

In the grocery line, participants are not aware that they are being observed by the researcher. This is an example of:
 a. undisguised observation.
 b. unstructured observation.
 c. disguised observation.
 d. structured observation.

Question 4

The sales dialogue planning template contains sections for each of the following, except ____.
 a. Customer value proposition
  b. Sales call objective
  c. Beginning the sales dialogue
  d. Current Suppliers
  e. each of the above are sections in the sales presentation checklist

Question 5

Which of the following is an example of unstructured observation?
 a. Recording whatever behavior is observed by the researcher.
 b. Recording the amount of time the customer spends at the checkout lane in a grocery store.
 c. Recording participants who are not aware that they are being observed.
 d. Recording participants who are aware that they are being observed.

Question 6

The sales dialogue planning template contains sections for each of the following, except ____.
 a. Customer value proposition
  b. Sales call objective
  c. Beginning the sales dialogue
  d. Current Suppliers
  e. Resolving complaints

Question 7

The purpose of an undisguised questionnaire is obvious because the purpose is communicated to the participant in the study.
 
 Indicate whether the statement is true or false

Question 8

Which of the following rules for writing is inaccurate?
 a. Use hyphens to avoid confusion, but do not place a hyphen after an adverb that ends with ly.
  b. Use like for direct comparisons; use such as for examples.
  c. Periods, commas, and question marks go within quotation marks; semi-colons go outside quotation marks.
  d. Proofread and edit for improvements rather than to simply catch mistakes.
  e. Separate things in a series with colon, and separate nonessential clauses with a semi-colon.