What has consequences in the interaction between the service provider and the customer?
a. the inseparability of production and consumption
b. the perishability of the item
c. the age of the customer
d. the elasticity of demand
Question 2Business intelligence applications are being used to gather information on competitors and their suppliers.
Indicate whether the statement is true or false
Question 3What are the three changes currently being experienced by traditional media?
Question 4The last step in the writing of the research report is to write the ____________________.
Fill in the blank(s) with correct word
Question 5Goods are
a. produced and consumed simultaneously.
b. made to meet quality standards.
c. variable.
d. created on the spot.
Question 6Event management systems monitor the supply chain for events that are out of tolerance, such as a shortage of parts at a manufacturing location or the breakdown of a truck delivering an important order.
Indicate whether the statement is true or false
Question 7Which of the following is the percent of sessions for which a visitor lands on the website and views only one page before quickly leaving?
a. frequency
b. bounce rate
c. duration
d. rejection rate
Question 8The part of a research report that releases or delivers the report to the recipient is called the ____________________.
Fill in the blank(s) with correct word
Question 9Services can be
a. produced and consumed simultaneously.
b. easier to price than goods.
c. inventoried.
d. manufactured.
Question 10There are three principle supply chain information requirements that support effective decision-making. First, the information in a system must meet quality standards to support fact-based decision making. Second, the information must readily flow within and between organizations. Third, the information must support multiple types of supply chain decisions.
Indicate whether the statement is true or false
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