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miaocitian miaocitian
wrote...
Posts: 342
Rep: 2 0
6 years ago
A common form of elaboration analysis is to do cross-tabulation of data within subgroups of the sample under study.
 
 Indicate whether the statement is true or false

Question 2

Census.gov is a good place to get data about the size of age cohorts.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 3

Describe the two approaches to order management. How are they different? How are they related?

Question 4

Ralph's Big & Tall retail stores, a national men's apparel retail shop, does not use celebrity endorsers in its advertising. Instead, its ads feature regular people offering testimonials as to the high quality of the merchandise carried by Ralph's and the superior customer service the store provides. Firms such as Ralph's Big & Tall opt to use regular people instead of celebrities because
 a. they are more expensive.
  b. they are more authentic and trustworthy.
  c. they are not well known or famous.
  d. people dislike celebrities.

Question 5

The distribution of the dependent variable determines which marginal total will serve as a base for computing percentages.
 
 Indicate whether the statement is true or false

Question 6

Goods are usually associated with more variable costs than services.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 7

Explain how order management and customer service are related.

Question 8

Coffee Bean Co competes in the crowded coffee bean product category and sells its products in grocery stores and other stores selling coffee products. The firm has struggled to distinguish its brand because consumers view many products in many purchase categories as
 a. differentiated.
  b. commodity-like.
  c. private label brands.
  d. too expensive.

Question 9

A 3 x 4 table represents a contingency table with twelve variables.
 
 Indicate whether the statement is true or false
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Replies
wrote...
6 years ago
Answer to #1

T

Answer to #2

TRUE

Answer to #3

Order management defines and sets in motion the logistics infrastructure of the organization. In other words, how an organization receives an order (electronically versus manually), how it fills an order (inventory policy and number and location of warehouses), and how it ships an order (mode choice and its impacts on delivery times) are all dictated by how an organization manages an order. There are two phases of order management. First, influencing the order this is the phase where an organization attempts to change the manner by which its customers place orders. Second, the concept of order execution this phase occurs after the organization receives the order.

These two phases are related in that both phases of the order management system represents the principal means by which buyers and sellers communicate information relating to individual orders of product. Effective order management is a key to operational efficiency and customer satisfaction. To the extent that an organization conducts all activities relating to order management in a timely, accurate, and thorough manner, it follows that other areas of company activity can be similarly coordinated. In addition, both present and potential customers will take a positive view of consistent and predictable order cycle length and acceptable response times. By starting the process with an understanding of customer needs, organizations can design order management systems that will be viewed as superior to competitor firms.

Answer to #4

b

Answer to #5

F
The nature of the problem the researcher wishes to answer will determine which marginal total will serve as a base for computing percentages.

Answer to #6

FALSE

Answer to #7

How an organization receives an order (electronically versus manually), how it fills an order (inventory policy and number and location of warehouses), and how it ships an order (mode choice and its impacts on delivery times) are all dictated by how an organization manages an order.

Customer service, on the other hand, is anything that touches the customer. This includes all activities that impact information flow, product flow, and cash flow between the organization and its customers. Customer service can be described as a philosophy, as performance measures, or as an activity. Customer service as a philosophy elevates customer service to an organization-wide commitment to providing customer satisfaction through superior customer service. This view of customer service is entirely consistent with many organizations' emphasis on value management, elevates it to the strategic level within an organization, and makes it visible to top executives.

Most organizations employ all three definitions of customer service in their order management process. Figure 8-1 shows one way in which order management and customer service are related. As this figure shows, customer service is involved in both influencing a customer's order as well as in executing the customer's order. The topics in this figure will be discussed in more detail in this chapter.

Answer to #8

b

Answer to #9

F
This represents a two-way contingency table displaying two variables  one with three levels and the other with four levels.
miaocitian Author
wrote...
6 years ago
I'm still confused, but thanks for answering correctly
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