A language audit is not intended to direct the global service organization to some potential trouble spots when dealing with a culturally diverse customer mix.
Indicate whether the statement is true or false
Question 2The newest options in radio is AM radio which is transmitted from satellites circling the earth.
a. True
b. False
Indicate whether the statement is true or false
Question 3It is possible to make a reasonable argument that the massive consumption that advertising upholds and glorifies is actually quite good for American society, and for other cultures around the world.
a. True
b. False
Indicate whether the statement is true or false
Question 4_______________ is where the organization proves its commitment to serving customers.
Fill in the blank(s) with correct word
Question 5There is an increasing need for global service organizations to implement multilingual service systems.
Indicate whether the statement is true or false
Question 6Radio networks are different from TV networks in the sense that TV networks can deliver programming via satellite, whereas radio networks cannot.
a. True
b. False
Indicate whether the statement is true or false
Question 7Critics of advertising argue that advertising creates a tendency of conformity and status-seeking behavior.
a. True
b. False
Indicate whether the statement is true or false
Question 8The _______________ is based on three key components: organizations, employees, and customers.
Fill in the blank(s) with correct word
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