Lewis is a sales representative for his company. He is attending a company training program about the types of expenses that are considered legal deductions for tax purposes and how to distinguish between personal expenses and business expenses.
Lewis is attending training to improve his ________ skills.
A) literacy
B) problem-solving
C) interpersonal
D) ethical
E) technical
Question 2Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him.
Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?
A) silence
B) language
C) information overload
D) grapevine
E) filtering
Question 3Filtering is a barrier to effective communication that takes place when ________.
A) the interpretation of the message is affected by the receiver's emotion
B) the information we have to work with exceeds our processing capacity
C) a sender purposely manipulates information so the receiver will see it more favorably
D) the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics
E) receivers also project their interests and expectations into communications as they decode them
Question 4Sustainability refers to practices that can be maintained over very long periods of time because the tools or structure that support the practices is not damaged in the process.
Indicate whether the statement is true or false
Question 5The terms negotiation and ________ are used interchangeably.
A) win-lose
B) bargaining
C) collaboration
D) accommodation
E) compromise
Question 6By training employees on how to be better listeners, organizations attempt to improve their ________ skills.
A) ethical
B) technical
C) problem-solving
D) interpersonal
E) cultural
Question 7Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.
A) time
B) their level of interest in it
C) heuristics
D) effort
E) availability of research
Quick Reply
