________ are small groups of employees who meet on a regular basis to solve production problems.
A) Quality circles
B) Control groups
C) Random samples
D) Focus groups
E) T-groups
Question 2Elements of groupthink include ________.
A) group values getting along more than getting things done
B) group believes it is impervious to outside criticism
C) group begins to have illusions about its own invincibility
D) all of the above
Question 3When a group loses its mental efficiency and moral judgment in the interest of group solidarity, the group is suffering from ________.
A) micromanagement
B) groupthink
C) team spirit
D) shaping
Question 4________ was a management technique, popular in the 1960s, that involved a focus on interpersonal dynamics among the participants in a controlled environment.
A) Management by objectives
B) Sensitivity training
C) Quality circles
D) Self-managed teams
E) Multiple chains of command
Question 5Middle age is typically a period of substantial decline in verbal abilities and abstract reasoning.
Indicate whether the statement is true or false
Question 6Virtual teams are often at an advantage in having good teamwork because the team members have considerable face-to-face interaction with each other.
Indicate whether the statement is true or false
Question 7Which of the following approaches to management did Peter Drucker advocate?
A) management by objectives
B) quality circles
C) self-managed teams
D) multiple chains of command
E) sensitivity training
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