Which of the following approaches to management did Frank and Lillian Gilbreth advocate?
A) sensitivity training
B) management by exception
C) scientific management
D) quality circles
E) management by objectives
Question 2Middle manager Nick is on the right track when he attempts to enrich the job of his workgroup by giving them a sense of purpose.
Indicate whether the statement is true or false
Question 3________ broke work tasks down into micro-motions and then analyzed clusters and sequences of motions to determine the most efficient motion pattern.
A) Mary Parker Follett
B) Robert Owen
C) Frank Gilbreth
D) Henri Fayol
E) Peter Drucker
Question 4When group learning is successful, members of the group are ready to act in the same manner in response to a problem.
Indicate whether the statement is true or false
Question 5Creating opportunities for new learning within a job usually detracts from job enrichment because learning new things requires such effort.
Indicate whether the statement is true or false
Question 6Language barriers to communication can surface even when the sender and receiver are both native-speakers of English, such as the speaker being from the United States and the receiver from Scotland.
Indicate whether the statement is true or false
Question 7Which of the following was a common criticism of Taylorism?
A) It relied on rules of thumb rather than empirical evidence.
B) It resulted in monotonous, dehumanizing work.
C) It increased the time taken to perform each task.
D) It did not change supervisory roles in any way.
E) It increased the power of workers over management.
Question 8An education professor cited in the human relations text believes that information technology is used more effectively to enhance, rather than replace classroom learning.
Indicate whether the statement is true or false
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