A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation, thereby decreasing the area for dispute.
Indicate whether the statement is true or false
Question 2A typical side effect from using the technique disarm the opposition, is the person with whom you are in conflict will then be willing to assist you with your problem.
Indicate whether the statement is true or false
Question 3Which one of the following is not particularly a negative stereotype that members of Gen Y often have to overcome?
A) They are too formal in their speech.
B) They are entitled.
C) They have a weak work ethic.
D) They are self-centered.
Question 4A n example of high self-esteem behavior on the part of an employee would be waiting for specific instructions before attempting to solve problems.
Indicate whether the statement is true or false
Question 5Banquet manager Juan delivers a wow experience to a customer when he ________.
A) asks the customer to fill out a lengthy customer survey
B) adds a surcharge to the bill
C) gives everyone attending the banquet a bottle of water
D) provides the customer with an unusually sensitive and warm surprise
Question 6You can often find logistics manager Myron at his daughter's soccer games tapping away furiously on his smartphone to send and receive messages from the office. Myron is probably using multitasking to help resolve work-versus-family conflict.
Indicate whether the statement is true or false
Question 7A survey of faculty members found that work-group support tended to intensify work-family conflict because colleagues made the faculty members feel guilty about taking time from work to deal with family problems.
Indicate whether the statement is true or false
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