__________ refers to the horizontal expansion of jobs.
A) Job enlargement B) Job enrichment
C) Reengineering D) Promotion
Question 2A ________ groups functions into divisions to respond to the needs of particular types of customers.
A) functional structure
B) product structure
C) market structure
D) geographic structure
Question 3Cross training is another phrase for __________.
A) job enlargement B) job rotation
C) job enrichment D) job enhancement
Question 4Josie works on a production line. Her job used to be to put on right front fenders. She is not particularly pleased because now she has been assigned to do several different jobs while each auto is at her station. Josie has experienced:
A) job enrichment. B) job rotation.
C) job enlargement. D) all of the above.
Question 5An advantage of a product structure is that it allows a company to increase its division of labor so that it can ________.
A) outsource noncritical functions
B) make and sell a wider range of products
C) increase work specialization
D) cross-train employees
Question 6Which of the following is not an option a manager has if he wants to redesign or change the make-up of employee jobs?
A) Job enrichment. B) Job specification.
C) Job enlargement. D) Job rotation.
Question 7Which of the following are options which managers can use to redesign or change the makeup of employee jobs?
A) Job enlargement. B) Job rotation.
C) Job enrichment. D) All of the above.
Question 8Which of the following statements about reengineering is not true?
A) Clerical jobs in service industries will also be vulnerable.
B) The results of reengineering will be uniform across the organization.
C) Lots of people are going to lose their jobs as a direct result of reengineering efforts.
D) Staff support jobs, especially middle managers, will be the most vulnerable.
Question 9The person who coined the term reengineering for organizations was:
A) Weber. B) Hammer. C) Lawrence. D) Hackman.
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