________ relies primarily on the skills of people who work together in small groups to produce goods and services.
A) Mass-production technology
B) Small-batch technology
C) Computer-mediated technology
D) Continuous-process technology
Question 2Benefits, development and training of employees are responsibilities of:
A) accounting and finance. B) research and development.
C) customer service. D) human resources.
Question 3Sales people are some of the most critical people in an organization because if they don't generate results, nothing else matters.
Indicate whether the statement is true or false.
Question 4Human Resources can be described by all the following statements except:
A) many who start in human resources make it their career.
B) requires interpersonal and perception skills.
C) a good job for a person who wants to make a difference in the happiness of others.
D) human resources is customer service for external customers.
Question 5Human Resources, MIS and legal departments are:
A) line positions. B) indirect overhead and staff positions.
C) none of the above. D) both A and B.
Question 6Research and development, accounting and finance and human resources are examples of what type of positions in organization?
A) Task positions. B) Staff positions.
C) Line positions. D) None of the above.
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